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Facilitate Digital recognise the importance of adhering to regulatory frameworks proposed by leading industry groups and associations.
Accordingly, Facilitate Digital privacy compliance is outlined below, incorporating client, consumer and SPAM policies.
Facilitate Digital distinguishes between proprietary and non-proprietary client information. Proprietary information refers to
information which was sourced from a client's proprietary database (such as a customer database) or to any other information
that was obtained by virtue of the client's advertising spend and is personal information about the consumer (see Facilitate
Digital's Consumer Privacy Policy).
Examples of this information are identifying details of customers obtained by virtue of an advertising campaign.
Facilitate Digital will only provide proprietary information to another client if the original client provides written
authorisation for us to do so.
On request from a client, Facilitate Digital will return or destroy all Proprietary Information belonging to that client.
Non-proprietary
Non-proprietary information is information that is
- Not sourced from a client's proprietary database (such as a customer database); or
- Not obtained by virtue of the client's advertising spend; or
- Was obtained by virtue of the client's advertising spend but is Non-personal Information (see Facilitate Digital's Consumer Privacy Policy for the distinction between non-personal and personal information).
An example of the distinction between proprietary and non-proprietary Information obtained by virtue of a client's
advertising spend would be where consumers fill out the results of a form as part of a campaign. Information relating to the
consumer's name, address and other personal information (see Facilitate's Consumer Privacy Policy) obtained through consumers
completing a form at the client's web site would be regarded as proprietary information.
Information obtained from forms or any other method that relate to non-personal information (see Facilitate Digital's Consumer
Privacy Policy) is treated as being non-proprietary information.
Non-proprietary information is kept and used by Facilitate Digital to provide targeted advertising and to allow clients to
better meet the needs of customers.
If you have any concerns or comments about our Client Privacy Policy, please email
disclosurehide this text@hide this textfacilitatedigital.com
Information collected through Surveys
Facilitate Digital uses the information collected through our surveys to further enhance our product and service offerings.
All information collected via surveys is entirely voluntary and individual survey responses and personal information will not
be identified to any third party without your express prior consent.
Facilitate Digital understands that you may be concerned about the confidentiality and security of the personal information
we collect from you through such tools as surveys. To address this, we have security systems in place to ensure information
about you is kept as secure and confidential as possible. Access to survey data is strictly controlled to authorised
personnel for approved purposes.
If you have questions relating to the collection of information at Facilitate Digital, please email disclosurehide this text@hide this textfacilitatedigital.com
Facilitate Digital distinguishes between personal and non-personal information. Personal information is information that
identifies the individual user such as names, addresses, telephone numbers, etc. non-personal information is information
that does not identify the individual.
Personal Information is only obtained by Facilitate Digital on a voluntary basis. In order for us to use this personal
information, a user must actively submit it. If you would like your personal information removed from our databases, or
updated, please send an email to disclosurehide this text@hide this textfacilitatedigital.com.
Non-Personal
Non-personal information is obtained by Facilitate Digital via our Web Servers. Facilitate Digital may use this information
for our Ad Serving and Targeting businesses. This information may not identify your individual details and is likely to be
routinely visible to numerous Internet companies besides Facilitate Digital.
Non-personal information is used by Facilitate Digital to enable our clients to better meet your needs, through the supply of
appropriate advertising and tailored content.
Use of Cookies
A cookie is a piece of data stored on a user's hard drive that can contain information such as banners seen or sites visited.
Facilitate Digital may use cookies for a number of purposes.
These include:
- Aggregated and cumulative information such as reach and frequency of a given banner or campaign.
- Ensuring that the appropriate click through is used for a given banner.
At present Facilitate Digital does not use cookies to measure and track individual's Internet surfing habits or any other
profiling information. Nor are they used to obtain personally identifiable information.
If you have any concerns or comments about our Consumer Privacy Policy, please email
disclosurehide this text@hide this textfacilitatedigital.com.
Spam is the term used on the Internet to describe unsolicited e-mail messages. These messages are also commonly referred to as
junk, bulk or unsolicited commercial e-mail (UCE).
Our SPAM Policy
Express mail prohibits the use of our system for spamming. We may, at our discretion, refuse to send any broadcast job which
meets commonly accepted definitions of spam. We also reserve the right to terminate service or take other appropriate actions
against customers who violate our policies.
We require Express mail customers to only use lists of e-mail addresses containing recipients who have given explicit consent
to receive e-mail from our customers. Also, customers must not use lists that have been obtained from public Internet forums
or any other source, either by the Express mail customer or a third party.
In addition to unsolicited messages, Express mail also prohibits the delivery of illegal material.
All e-mail originating at Express mail is clearly identified as such, and no attempt is made to obscure or alter header
information. Express mail does not allow outside hosts to relay mail. Express mail will strictly ensure the enforcement of
this policy.
Enforcement of Our Policy
Express Email offers an automated blocking feature. If a Express Email customer sends you an unsolicited message, you need
only reply to the offending message with the word "remove" (no quotes) at the beginning of the Subject: line.
Express Email will block the offending customer from sending to your address via our service, and will send you one additional
e-mail confirming the block. Instructions on how to do this are attached in plain language to every message transmitted via
Express Email.
Additionally, you can bring to the attention of spamhide this text@hide this textfacilitatedigital.com any Express
Email customer you believe has sent you e-mail that is unsolicited. Our Express Email abuse staff will investigate, take
appropriate action and inform you of such.
Our system blocks the address that the offending message was originally sent to insuring that the block will be effective,
even in the case of aliasing or forwarding.
At Express Email, we provide our customers with reports of recipients who have asked to be removed from that customer's lists.
Although Express Email does not maintain lists, we provide these reports to our customers so that they can clean their lists.
Express Email blocks delivery to such addresses in any case.
If you wish to be blocked from ALL Express Email customers, we can do that too. To be blocked from ALL future mail from any
Express Email customer, please send e-mail to clientservicehide this text@hide this textfacilitatedigital.com and ask for a "system block" of your address.
Please be sure to include the address you wish blocked, to help possible confusion with mail aliases or forwarding systems.
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